Shipping Policy
At Edwardshop, we aim to provide a clear and convenient shipping experience for every customer.
Please review the following shipping information before placing your order.
1. Shipping Options and Rates
We currently offer three shipping options based on your order value.
Standard Shipping
- Order subtotal: $0.00–$54.99
- Shipping fee: $5.50
Free Shipping
- Order subtotal: $55.00–$100.00
- Shipping fee: Free
Express Shipping
- Order subtotal: $0.00–$85.00
- Shipping fee: $9.50
Shipping options are subject to availability at checkout.
2. Maximum Order Value
Due to current operational limitations, Edwardshop is temporarily unable to process or ship orders with a merchandise subtotal exceeding $100.00 USD.
Please ensure that your order stays within this limit before proceeding to checkout.
We appreciate your understanding as we continue to improve our shipping operations.
3. Order Processing
Once your order has been placed, it will go through our standard order review and preparation process.
Processing times may vary depending on the product, order volume, and whether an item requires customization.
Customized items may require additional preparation time before shipment.
Once your order has been dispatched, available tracking information will be provided so you can follow its delivery progress.
4. Delivery Times
Delivery times vary depending on the shipping method selected, delivery destination, local carrier operations, and customs procedures.
Estimated delivery information, when available, will be displayed during checkout or communicated with your order details.
Please note that delivery estimates are not guaranteed arrival dates.
5. International Shipping
We serve customers in supported international destinations, including eligible locations in North America and Europe.
Available shipping destinations and delivery services are determined during checkout.
International shipments may be subject to customs inspections, import duties, taxes, or other charges imposed by local authorities.
Any applicable additional charges will be handled according to the requirements of the destination country and the information presented at checkout.
6. Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information during checkout.
Please double-check your name, delivery address, postal code, and contact information before submitting your order.
If you notice an error, contact us as soon as possible at customer@edwardshop.com.
We will do our best to assist with address corrections before shipment, although changes cannot be guaranteed once an order has been dispatched.
7. Delayed or Missing Deliveries
Unexpected delays can occasionally occur due to carrier operations, weather conditions, customs inspections, or other circumstances beyond our reasonable control.
If your order appears delayed or you experience an issue with delivery, please contact our support team with your order number.
We will help review the available shipping information and assist with the next steps.
8. Contact Information
If you have questions about shipping or delivery, please contact:
Email: customer@edwardshop.com
Website: https://edwardshop.com