Return Policy

At Edwardshop, we want you to feel confident when purchasing tools and equipment from our store.

If your purchase doesn't meet your expectations, we offer a straightforward return process.

1. 14-Day Return Policy

All products purchased from Edwardshop are eligible for a 14-day return period.

You may request a return for any reason within 14 days of receiving your order, including a change of mind.

This policy also applies to custom-style and customized products sold through our store.

To initiate a return, please contact us at customer@edwardshop.com within the eligible return period.

2. Return Conditions

To help ensure a smooth return process, items should meet the following conditions:

• The return request is submitted within 14 days of delivery.
• The product is unused and in its original condition.
• All original accessories, components, and included items are returned.
• The original packaging is retained whenever possible.
• Proof of purchase or an order number is provided.

If an item arrives damaged, defective, or incorrect, please contact us with relevant details and photographs. We will review the situation and provide appropriate assistance.

Nothing in these conditions limits your applicable statutory consumer rights.

3. How to Request a Return

To start a return, please follow these steps:

Step 1: Contact Customer Support

Send an email to customer@edwardshop.com with the subject line "Return Request."

Step 2: Provide Your Order Details

Include your order number, the product you wish to return, and any relevant information about your request.

Step 3: Receive Return Instructions

Our customer support team will review your request and provide the applicable return address and instructions.

Step 4: Send Back Your Item

Package the product securely and follow the return instructions provided.

Please contact us before sending a return, as the correct return destination must be confirmed.

4. Return Shipping Costs

Applicable return shipping costs and arrangements will be communicated during the return process.

For incorrect, damaged, or defective products, please contact customer support before returning the item so we can review the issue and arrange an appropriate solution.

Your rights under applicable consumer protection laws remain unaffected.

5. Refund Processing

After receiving your returned product, we will inspect it to confirm its condition and eligibility.

Once your return is approved, the applicable refund will be issued to your original payment method.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

We will provide relevant updates during the refund process.

6. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

When contacting us, please include:

• Your order number
• A brief explanation of the issue
• Clear photographs showing the problem, if available

Our team will review the information and work with you toward an appropriate resolution.

7. Exchanges

If you wish to exchange an item for a different model, specification, or variation, please contact our customer service team.

Exchange options depend on product availability and the circumstances of your request.

8. Your Consumer Rights

This policy does not exclude or restrict any rights you may have under applicable consumer protection laws.

Where local laws provide additional cancellation, refund, repair, replacement, or warranty rights, those rights will continue to apply.

9. Contact Us

For returns, refunds, or exchange inquiries, contact:

Email: customer@edwardshop.com

Website: https://edwardshop.com