Track Your Order
Stay updated on your delivery. Enter your tracking number below to follow your package from dispatch to your doorstep.
Your tracking number can be found in your shipping confirmation email. Tracking updates may take some time to appear after dispatch.
How to Track Your Order
Following your package is simple.
Check Your Email
Once your order ships, check your shipping confirmation email for the tracking number.
Enter Your Number
Copy your tracking number and enter it in the tracking field above.
Follow Your Delivery
View available shipping updates and follow your package as it moves toward delivery.
Understanding Your Order Status
Here is what common tracking updates mean.
Order Processing
Your order has been received and is being prepared for shipment.
Shipped
Your package has been dispatched or handed over for delivery.
In Transit
Your package is moving through the carrier's delivery network.
Delivered
The carrier has marked your package as delivered.
Frequently Asked Questions
Helpful answers to common delivery questions.
Where can I find my tracking number?
Your tracking number is provided in the shipping confirmation email after your order has been dispatched. If you haven't received it, please contact our support team.
Why isn't my tracking number working?
Tracking information may not become available immediately after shipment. Please check again later. If the issue continues, contact us for assistance.
Why hasn't my tracking status changed?
Shipping updates depend on carrier scans. Your package may still be moving even if there are no recent tracking updates.
What should I do if my order is delayed?
Delivery may be affected by carrier operations, customs processing, weather, or other circumstances. Please contact our customer support team with your order number if you need assistance.
Can I track my order using only my order number?
This tracking form requires a shipment tracking number. If you only have your Edwardshop order number, please email customer@edwardshop.com for assistance.
What if my package shows delivered but is missing?
Please check around the delivery location and with anyone who may have received the package. If you still cannot locate it, contact the carrier and our customer support team for further assistance.
Need Help With Your Order?
We're here to help with your order, shipping questions, and tracking concerns.
Include your order number when contacting us so we can assist you more efficiently.
Contact Customer Support